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Salesforce OmniStudio provides a suite of services, components, and data model objects that combine to create Industry Cloud applications. Create guided interactions using data from your Salesforce org and external sources.

There are three layers which makes OmniStudio special :

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• Digital Experience
• Service Management
• Developer Experience

The Digital Experience Layer

The Digital Experience layer includes two primary user interface (UI) components. This will help you show the information you want to the users.

• OmniStudio FlexCards: It displays contextual information and actions in an at-a-glance format for customer account data
• OmniScripts: A guided path to complete a business process in salesforce

The Service Management Layer

The Service Management layer includes data services that read, write, transform, calculate, and track data within and outside of Salesforce. 

• OmniStudio DataRaptors: Configurable services for retrieving, transforming, and updating data
• OmniStudio Integration Procedures: Declarative, server-side processes that execute multiple actions in a single server call

The Developer Experience Layer

The Developer Experience layer is an application lifecycle layer of tools for developers to manage and move OmniStudio component changes between environments. These developer tools are:

• IDX Build Tool: Command-line automation tool that packages and migrates OmniStudio Datapacks in a source-control-friendly format
• IDX Workbench: Desktop application that enables developers to migrate Datapacks and Salesforce metadata from one org to another or from an org to a Git repository

Architecture of OmniStudio

This is a very high level diagram of the components of OmniStudio.

Conclusion

This is a starting point of Salesforce OnmiStudio. Follow along for details on OnmiStudio usage and how to use each layer in details. For now keep reading and keep sharing. Any questions on this article ? Drop a comment and will make every effort to respond via email.

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