Here I am again with some Salesforce.com stuff. I have been talking about the salesforce platform in my previous posts. Today will talk about some of the usages.
The usage can be endless as in any other programming language. We can build small applications like calculator to big applications which can have huge algorithms and business logics.
Do we have to code all the application ourselves ?
Not always…. as now a days we all have smartphones, we know there are market places for the phones where we can get some pre-built applications. Like for iPhone or ipad we have apple app store. For Android we have Google Play etc. There you can find applications already built and tested by other app developers. Which are ready to be used as is or with a little modification. This wil help reduce development cost and quicker implementation time. Similarly for salesforce we have AppExchange . Which is a marketplace for salesforce applications. As in iOS or Android apps salesforce apps can be native apps or hybrid as well. Wait what is native and hybrid now ? …. Humm …. Native apps are purely built on salesforce platform. Where hybrid apps are built on both salesforce platform as well as other languages and dependencies. Native apps relays on salesforce platform only and hybrid has dependencies on salesforce and other 3rd party apps or systems. So when we can find some apps in AppExchange which meets our requirements we can download it and use it. Will give some walk-through of the steps needed to install an app in the salesforce org in some other post.
Now some of the basic usages…..
The platform is very versatile and can be used for various purposes. Some of the most used applications are sales and services applications.
Sales cloud is one of the package that can be used out of the box and /or with minimum configuration. It depends on the type of business you are running. Business processes are different from company to company. Sales application deals with some standard objects and organizations can have some custom objects and configurations as per requirements. Some of the standard objects used are :
Account
Contact
Leads
Opportunity
Quotes
Campaign
Product
Price book
Etc..
Similarly Service cloud is also widely used in the organizations. Which can consist of the below standard objects and custom objects as well:
Contact
Cases
Contracts
Accounts
Knowledge
Solutions
Etc..
Apart from these two major usages. Platform is used for almost all kind of operations. From billing information to reservations and marketing , so on.
You can check all available applications in AppExchange. Some of the applications are free and some are paid. Will talk about building AppExchange app in future one of the posts.
Keep reading and sharing….
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